Frequently Asked Questions

Fees and Payment

Non Attendance Fee

We ask that if you are unable to attend for your appointment that you notify the receptionist as soon as possible. If you do not cancel your appointment, you may be sent an account for non-attendance, currently $20.

Referrals

Your doctor may ask you to have some tests or visit a specialist for further treatment or advice. These specialists, radiology and pathology providers may have different billing arrangements to ours. It is essential that you check what costs are involved prior to having tests or being seen by a specialist.

Transferring Medical Records

If you would like your medical records transferred to another doctor, our policy is that copies are forwarded directly to the doctor after written authorisation is received by/from the patient. Due to medico-legal reasons, we are unable to provide the original medical records.

A fee will be charged to cover the cost of photocopying the relevant information, postage and the doctors’ time in preparing the information in a format that is of assistance for the continuing care of the patient.

The fee is based on the time needed to prepare the file for postage. The minimum fee will be $20. Patients with an extensive medical history should expect to be charged at a fee greater than $20.00. Patients will be informed of the fee upon receipt of the request and pre-payment will also be requested before the medical records are released.

A-Z

Aged Health Assessments

Aged Health Assessments are a Medicare initiative for over 75 year olds to help keep the aged population in their homes and thus reduce Government spending on nursing homes and hospitals.

Our aged care nurses will spend an hour assessing your physical and social needs to determine if there are any changes to your home and/or lifestyle to help you lead a more independent life in your later years.

Your doctor will also be involved in reviewing the nurse’s initial assessment.  We have found these visits to be extremely useful. Aged Care Health Assessments are bulk billed and done annually.

Annual Health Checks

Even if you feel well, it is a good idea to have a general health check annually with your Doctor.  Routine tests can often find underlying medical conditions which are easier to treat if found early.  This is particularly important if you have a family history of a chronic disease such as diabetes, heart failure, kidney failure etc or a family history of cancer.

It is also a good idea to have regular skin checks.  We live in an area with a very high skin cancer rate.  All of our doctors have the ability to diagnose and treat skin cancers and we have a very well equipped minor operating surgery for excisions and biopsies.

 

Contacting your Doctor

Most problems are best dealt with in consultation. A doctor or registered nurse will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter requires an appointment, a return phone call from the practice, or urgent advice.

Family Planning

Dr Ken Whyte is accredited to do Implanon Impants.

Medical Students

Our doctors are committed to the education of the next generation of medical practitioners. From time to time we have medical students attached to our practice.

Your doctor will ask if it is OK for the student to be present during your visit.  Some people feel uncomfortable having somebody else in the room. If you do not wish to have the medical student present during your consultation, please let your doctor know.

Minor Surgery

We have a very well equipped minor ops theatre. If you are booking to have minor surgery, your doctor will need to see you on an initial consultation to assess what treatment is needed. If surgery is indicated, you will need to be sure the staff are aware that you are booking for an operation so that the theatre may be booked at the same time for your doctor to operate.

Non Attendance Fee

We ask that if you are unable to attend for your appointment that you notify the receptionist as soon as possible. If you do not cancel your appointment, you may be sent an account for non-attendance, currently $20.

Opening Hours

Our practice is open from 8am to 6pm Monday to Friday.

There will be a recorded message on how to access a doctor after hours when the clinic is unattended.  Usually by phoning the GP Helpline 1800 022 222 or Lismore Base Hospital 6621 8000

 

Recalls and Reminders

Our practice is committed to preventive care. We may issue you with a recall or reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be a part of this system, please let us know.

Referrals

Your doctor may ask you to have some tests or visit a specialist for further treatment or advice. These specialists, radiology and pathology providers may have different billing arrangements to ours. It is essential that you check what costs are involved prior to having tests or being seen by a specialist.

Repeat Prescriptions and Referrals

The policy of this practice is that a consultation is needed for all referrals and repeat prescriptions.

Sickness Certificates

Please keep in mind that is illegal to back-date sickness certificates. If you need a sickness certificate, our advice is sooner rather than later.

Sterilizing Procedures

Our clinic maintains the highest standard of infection control.

All of our instruments are either disposable or sterilized using modern equipment which is regularly checked against Australian Standards Recommendations.

Test Results

Patients are advised to make a follow up appointment to discuss their test results. All results are checked by a doctor. Occasionally, your doctor will ask you to phone the Clinic for simple results. This should be done after 2.00pm. These results will usually be given by the Registered Nurse on duty on your Doctor’s advice.

Transferring Medical Records

If you would like your medical records transferred to another doctor, our policy is that copies are forwarded directly to the doctor after written authorisation is received by/from the patient. Due to medico-legal reasons, we are unable to provide the original medical records.

A fee will be charged to cover the cost of photocopying the relevant information, postage and the doctors’ time in preparing the information in a format that is of assistance for the continuing care of the patient.

The fee is based on the time needed to prepare the file for postage. The minimum fee will be $20. Patients with an extensive medical history should expect to be charged at a fee greater than $20.00. Patients will be informed of the fee upon receipt of the request and pre-payment will also be requested before the medical records are released.

Health Records

Transferring Medical Records

If you would like your medical records transferred to another doctor, our policy is that copies are forwarded directly to the doctor after written authorisation is received by/from the patient. Due to medico-legal reasons, we are unable to provide the original medical records.

A fee will be charged to cover the cost of photocopying the relevant information, postage and the doctors’ time in preparing the information in a format that is of assistance for the continuing care of the patient.

The fee is based on the time needed to prepare the file for postage. The minimum fee will be $20. Patients with an extensive medical history should expect to be charged at a fee greater than $20.00. Patients will be informed of the fee upon receipt of the request and pre-payment will also be requested before the medical records are released.

Students

Medical Students

Our doctors are committed to the education of the next generation of medical practitioners. From time to time we have medical students attached to our practice.

Your doctor will ask if it is OK for the student to be present during your visit.  Some people feel uncomfortable having somebody else in the room. If you do not wish to have the medical student present during your consultation, please let your doctor know.

Equipment

Sterilizing Procedures

Our clinic maintains the highest standard of infection control.

All of our instruments are either disposable or sterilized using modern equipment which is regularly checked against Australian Standards Recommendations.

Appointments

Contacting your Doctor

Most problems are best dealt with in consultation. A doctor or registered nurse will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter requires an appointment, a return phone call from the practice, or urgent advice.

Medical Students

Our doctors are committed to the education of the next generation of medical practitioners. From time to time we have medical students attached to our practice.

Your doctor will ask if it is OK for the student to be present during your visit.  Some people feel uncomfortable having somebody else in the room. If you do not wish to have the medical student present during your consultation, please let your doctor know.

Opening Hours

Our practice is open from 8am to 6pm Monday to Friday.

There will be a recorded message on how to access a doctor after hours when the clinic is unattended.  Usually by phoning the GP Helpline 1800 022 222 or Lismore Base Hospital 6621 8000

 

Recalls and Reminders

Our practice is committed to preventive care. We may issue you with a recall or reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be a part of this system, please let us know.

Repeat Prescriptions and Referrals

The policy of this practice is that a consultation is needed for all referrals and repeat prescriptions.

Services

Aged Health Assessments

Aged Health Assessments are a Medicare initiative for over 75 year olds to help keep the aged population in their homes and thus reduce Government spending on nursing homes and hospitals.

Our aged care nurses will spend an hour assessing your physical and social needs to determine if there are any changes to your home and/or lifestyle to help you lead a more independent life in your later years.

Your doctor will also be involved in reviewing the nurse’s initial assessment.  We have found these visits to be extremely useful. Aged Care Health Assessments are bulk billed and done annually.

Annual Health Checks

Even if you feel well, it is a good idea to have a general health check annually with your Doctor.  Routine tests can often find underlying medical conditions which are easier to treat if found early.  This is particularly important if you have a family history of a chronic disease such as diabetes, heart failure, kidney failure etc or a family history of cancer.

It is also a good idea to have regular skin checks.  We live in an area with a very high skin cancer rate.  All of our doctors have the ability to diagnose and treat skin cancers and we have a very well equipped minor operating surgery for excisions and biopsies.

 

Family Planning

Dr Ken Whyte is accredited to do Implanon Impants.

Minor Surgery

We have a very well equipped minor ops theatre. If you are booking to have minor surgery, your doctor will need to see you on an initial consultation to assess what treatment is needed. If surgery is indicated, you will need to be sure the staff are aware that you are booking for an operation so that the theatre may be booked at the same time for your doctor to operate.