Frequently Asked Questions


Contacting your Doctor

Most problems are best dealt with in consultation. A doctor or registered nurse will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter requires an appointment, a return phone call from the practice, or urgent advice.

Medical Students

Our doctors are committed to the education of the next generation of medical practitioners. From time to time we have medical students attached to our practice.

Your doctor will ask if it is OK for the student to be present during your visit.  Some people feel uncomfortable having somebody else in the room. If you do not wish to have the medical student present during your consultation, please let your doctor know.

Opening Hours

Our practice is open from 8am to 6pm Monday to Friday.

There will be a recorded message on how to access a doctor after hours when the clinic is unattended.  Usually by phoning the GP Helpline 1800 022 222 or Lismore Base Hospital 6621 8000


Recalls and Reminders

Our practice is committed to preventive care. We may issue you with a recall or reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be a part of this system, please let us know.

Repeat Prescriptions and Referrals

The policy of this practice is that a consultation is needed for all referrals and repeat prescriptions.