New Patients

New patients are asked to check in 5 minutes before your appointment time to allow for your personal data to be recorded.

You can assist with this process by downloading and completing the New Patient Information Form.

This is a ‘pdf’ form and how it opens is dependent on your browser settings. Generally though, you can either

  1. download a copy, print it out to complete; or
  2. download and fill it out ‘online’, then save your completed form.

If you have trouble downloading or completing the form, just let us know and we’ll assist you when you attend your appointment.

Either way, don’t forget to bring your information with you when you attend your first appointment!

We look forward to welcoming you to the Clinic.

Related Information [see all FAQs]

Appointments

Contacting your Doctor

Most problems are best dealt with in consultation. A doctor or registered nurse will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter requires an appointment, a return phone call from the practice, or urgent advice.

Medical Students

Our doctors are committed to the education of the next generation of medical practitioners. From time to time we have medical students attached to our practice.

Your doctor will ask if it is OK for the student to be present during your visit.  Some people feel uncomfortable having somebody else in the room. If you do not wish to have the medical student present during your consultation, please let your doctor know.

Opening Hours

Our practice is open from 8am to 6pm Monday to Friday.

There will be a recorded message on how to access a doctor after hours when the clinic is unattended.  Usually by phoning the GP Helpline 1800 022 222 or Lismore Base Hospital 6621 8000

 

Recalls and Reminders

Our practice is committed to preventive care. We may issue you with a recall or reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be a part of this system, please let us know.

Repeat Prescriptions and Referrals

The policy of this practice is that a consultation is needed for all referrals and repeat prescriptions.

Fees and Payment

Non Attendance Fee

We ask that if you are unable to attend for your appointment that you notify the receptionist as soon as possible. If you do not cancel your appointment, you may be sent an account for non-attendance, currently $20.

Referrals

Your doctor may ask you to have some tests or visit a specialist for further treatment or advice. These specialists, radiology and pathology providers may have different billing arrangements to ours. It is essential that you check what costs are involved prior to having tests or being seen by a specialist.

Transferring Medical Records

If you would like your medical records transferred to another doctor, our policy is that copies are forwarded directly to the doctor after written authorisation is received by/from the patient. Due to medico-legal reasons, we are unable to provide the original medical records.

A fee will be charged to cover the cost of photocopying the relevant information, postage and the doctors’ time in preparing the information in a format that is of assistance for the continuing care of the patient.

The fee is based on the time needed to prepare the file for postage. The minimum fee will be $20. Patients with an extensive medical history should expect to be charged at a fee greater than $20.00. Patients will be informed of the fee upon receipt of the request and pre-payment will also be requested before the medical records are released.